Information about the Better Business Bureau Membership Health Plan offered exclusively through Bluegrass Family Health and marketed by broker members of the BBB. Q: Why did the Better Business Bureau of Central & Eastern Kentucky and the BBB serving Louisville, Southern Indiana, and Western Kentucky select Bluegrass Family Health? The Better Business Bureau has responded to requests from members throughout the state to offer affordable health care coverage with a company that knows what is good for business. The Bureau has spoken with more than 15 companies over a period of several years in its attempts to secure the right company for this important new member benefit. Q: What is the advantage for Better Business Bureau members? This exclusive relationship with Bluegrass Family Health brings BBB members exceptional value and the high level of service and integrity businesses have come to expect from the Better Business Bureau. Q: Why is this important to Better Business Bureau members? The number one asset of any business is its people. Good employees are hard to find, and even harder to keep. The BBB chose Bluegrass Family Health because it is the sort of quality plan that will help our members retain employees. Q: How is this "good for business"? Taking care of team members, reducing turnover, and offering attractive benefits is simply part of protecting your investment in your employees. Itıs doing business better. Q: How did Bluegrass Family Health earn this reputation for quality service? Surveys of members indicate a high level of satisfaction, and the Bluegrass Family Health year-to-year business retention rate is one of the highest in the business. Q: So why do so many customers stay with Bluegrass Family Health? Lots of reasons; prompt claims payment, effective case management, a large network of providers, real people to answer their phones. Bluegrass Family Health is sensitive and responsive to its business customers. That goes a long way toward overall satisfaction. Q: How does Bluegrass Family Health manage to keep its rates so reasonable and the quality of its services so high? Bluegrass Family Health is a Kentucky based, not-for-profit organization. The company is here to provide a vital, essential service to individuals and to businesses. The relationship with the Better Business Bureaus serving Kentucky and Southern Indiana means Bluegrass Family Health can offer those services to more members at an even better price.